1 - Getting Started
Housekeeping ItemsPre-Assignment ReviewWorkshop ObjectivesThe Parking LotAction Plan
2 - What are Soft Skills?
Definition of Soft SkillsEmpathy and the Emotional Intelligence QuotientProfessionalism Learned vs. Inborn Traits
3 - Soft Skill 1: Communication
Ways We CommunicateImproving Non-Verbal Communication Listening Openness and Honesty
4 - Soft Skill 2: Teamwork
Identifying Capabilities Get Into Your Role Learn the Whole ProcessThe Power of Flow
5 - Soft Skill 3: Problem Solving
Define the ProblemGenerate Alternative SolutionsEvaluate the PlansImplementation and Re-evaluation
6 - Soft Skill 4: Time Management
The Art of SchedulingPrioritizing Managing DistractionsThe Multitasking Myth
7 - Soft Skill 5 and 6: Attitude and Work Ethic
What Are You Working For?Caring for Others vs. Self Building Trust Work Is Its Own Reward
8 - Soft Skill 7: Adaptability/Flexibility
Getting over the Good Old Days Syndrome Changing to Manage ProcessChanging to Manage PeopleShowing You're Worth Your Weight in Adaptability
9 - Soft Skill 8: Self-Confidence
Confident Traits Self-Questionnaire Surefire Confidence Building TacticsBuild Up Others
10 - Soft Skill 9: Ability to Learn From Criticism
Wow, You Mean I'm Not Perfect?Listen With An Open Mind Analyze and LearnClear the Air and Don't Hold Any Grudges
11 - Soft Skill 10: Networking
Redefining NeedIdentifying Others' Interests Reaching Out When to Back Off
12 - Wrapping Up
Words From The WiseReview Of The Parking LotLessons LearnedRecommended ReadingCompletion Of Action Plans And Evaluations
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
This course is intended for individuals who want to develop a core set of soft skill.